faq

Tell me about pre-sales!

Pre-sale begins on August 18, 2025 for our Marda Loop studio. Founding members receive discounted unlimited memberships, priority booking, and exclusive launch-day gifts. These offers are only available before we officially open, and spots are limited.
You can visit our pre-sale office, located right next to the studio in a loft condo we’ve temporarily converted into a welcoming sales space. It’s a great place to ask questions, see renderings of the studio, and secure your founding membership in person.

Are there membership options?

Yes. We offer several monthly membership options. During pre-sale, founding members get special pricing and early access to booking.

Is there a guarantee with pre-sale memberships?

Yes. All founding memberships come with a 100% Quit-Free Guarantee—if you decide ONE8T isn’t for you, you can cancel within 30 days of the official opening and receive a full refund, no questions asked.

When do the studios open?

Our first location in Marda Loop is set to open in late 2025. A second location in West Springs is currently in development and will open in early 2026.
Pre-sale for West Springs will begin in late 2025, following the launch of the Marda Loop studio.

How do I book a session?

All bookings are made through the ONE8T mobile app, available on iOS and Android. Simply create your profile, choose your time, and select your suite.

Do I need to book in advance?

Yes. Sessions are by appointment to ensure a smooth and private experience for every guest.

What’s included in a session?

Each 80-minute session begins with 20 minutes in our lounge, where you can enjoy:

  • Hydr8 – Electrolyte/Caffeine Hydration
  • Activ8 – Massage Chair
  • Vibr8 – Hyperice Percussion Therapy

Then you’ll move into your private suite for:

  • Radi8 – Infrared Sauna
  • Rejuven8 – Red Light Therapy
  • Resona8 – Vibration Resonance Therapy
  • Invigor8 – Saltwater Cold Plunge
  • Elimin8 – Vitamin C + Carbon Filtered Shower
What should I wear?

Clothing is optional. Since each suite is private, you’re welcome to wear swimwear, athletic wear, or nothing at all—whatever makes you feel most comfortable.

Is it safe to use the suites alone?

Yes. Every suite is equipped with an emergency button that alerts our team instantly. Wellness Guides are always on-site and ready to assist if needed.

Can I bring a friend or partner?

Absolutely! While each ONE8T suite is private, you’re more than welcome to bring a friend—or even two—to join you. Sharing the experience can make it even more fun and motivating. Just keep in mind that the space is optimized for 1 to 3 people to ensure comfort and flow through the full session.

How hot is the sauna and how cold is the plunge?

Infrared Sauna: Typically set between 60°C and 80°C (140°F–176°F), but it’s fully adjustable. You can lower the temperature to suit your personal comfort.

Cold Plunge: Maintained between 6°C and 9°C (43°F–48°F) for optimal recovery benefits.

How clean are the suites between sessions?

Extremely clean. After every session, our staff performs a full reset and sanitization of each suite, including the sauna, plunge tub, shower, and all touchpoints. We take cleanliness as seriously as you do.

Do I need to bring water?

Nope! Each studio features our luxury TWIST water station, where you can fill your own bottle with electrolyte-infused or caffeine-enhanced hydration options. Just bring your bottle and hydrate before your session starts.

How often should I come?

Most members benefit from 2–4 sessions per week, but the frequency is entirely up to you. Whether for recovery, relaxation, or routine self-care, ONE8T fits into any lifestyle.

Are sessions guided or coached?

Sessions are self-directed. You move through each modality at your own pace. Our team is there to welcome you, clean and reset your suite, and offer support when needed.

What if I need to cancel or reschedule?

You can cancel or reschedule directly through the ONE8T app. A late cancel or no-show fee may apply depending on your membership. Full details are available at checkout.

Who is ONE8T for?

ONE8T is for anyone who values their well-being. Whether you want to recover after a workout, unwind after a long day, or simply recharge, this experience is designed to help you feel better—physically, mentally, and emotionally.

What is the minimum age to attend?

The minimum age is 14, with parental or guardian consent required. All guests must be able to safely follow instructions and use the suite independently.